Frequently Asked Questions
Manufacturing
Are all products original and authentic?
Yes. All products sold at H-Retail are 100% original and sourced directly from official brand distributors. We retail authentic collections from Hugo Boss, Paul & Shark, Vilebrequin, Tommy Hilfiger, Calvin Klein, and Gatta.
Are you an authorized retailer?
Yes. H-Retail operates as an authorized retail store, offering genuine brand collections in line with each brand’s official standards and policies.
What types of products do you offer?
We offer a curated selection of:
- Menswear and womenswear
- Casual and formal apparel
- Swimwear and seasonal collections
- Underwear, hosiery, and essentials
- Accessories (depending on brand availability)
Are all products authentic?
Yes. Every item sold at H-Retail is 100% authentic and sourced through official brand channels.
discounts & promotions
Do you offer discounts or seasonal sales?
Yes. We periodically offer seasonal sales, special promotions, and limited-time discounts on selected items.
Are discounts applied to all brands?
Discount availability depends on brand policies and specific collections. Not all brands or items may be included in promotions.
Can promotions be combined?
Unless stated otherwise, promotions cannot be combined with other discounts or offers.
How can I stay informed about promotions?
You can stay updated by subscribing to our newsletter or following our official social media channels.
Subscribe to our newsletter:
Instagram: hu_go_teg
ordering
How can I place an order?
Orders can be placed directly through our website by selecting your desired items and completing the checkout process.
What payment methods are accepted?
Available options are displayed during checkout.
Can I modify or cancel my order after placing it?
If your order has not yet been processed or shipped, please contact our customer support as soon as possible. Once shipped, changes may not be possible.
Do you offer shipping?
Yes. We offer shipping options based on your location. Shipping costs and estimated delivery times are shown at checkout.
general questions
Do you have a physical store?
Yes. H-Retail operates both as a physical retail store and an online shop. Store details are available on our Contact page.
What is your return and exchange policy?
Returns and exchanges are accepted in accordance with our policy, provided items are unused, unworn, and returned with original tags and packaging.
How can I contact customer support?
You can reach our customer support team through the Contact page on our website. We’re happy to assist with any questions or concerns. WhatsApp: +355 69 207 7420